![]() Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back.Top Rated Sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it. ![]() If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. eBay will track the delivery of the returned item.The seller has two days to inspect the returned item and issue a refund to the buyer.Buyer requests a return and ships the item back to the seller.Return reasons: Arrived damaged or Missing parts or piecesįor all other return reasons, the auto-accept & auto-refund process is as follows:.Remorse returns outside the seller’s specified return window.Step 4: Select your policy details and click save. Step 3: Give your policy a title and description. Step 2: Click ‘create policy’ and choose the desired policy type. This will shorten the processing time of the return, help sellers manage returns more efficiently, and reduce the likelihood of defects should the buyer ask eBay to step in to help with a case.įor the following return reasons, sellers have the opportunity to review and approve the return, enabling them to handle the issue directly with the buyer: Here is how you create a new Business Policy: Step 1: Go to ‘My eBay’, click on ‘Account’ and then ‘Business policies’.
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